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RSSMarks & Spencer &More Card Customer Service
Jan 12
I've just got off the phone from Marks & Spencer &More Card customer service and I am simply fuming.All I wanted to know was my account balance, but in order to do so I was asked such 'security' questions as:
What month does your car insurance come up for renewal?
and
What month does your home insurance come up for renewal?
Both of these questions were never asked of me during my application for the &More card so how were they supposed to use them for security, unless (shock horror) they just wanted to spam me with their own insurance products when the time comes for me to renew.Not only that, the man on the other end of the line wouldn't give me the balance on my card until he'd tried the old hard sell on card protection — that I had opted out of on application and had already told them I wasn't interested in on activating my card.To top it all, this was all being handled by an Indian call centre so I could hardly understand him and he could hardly understand me.Be warned, they might have a good interest free period on purchases, but their lack of online banking and automated phone systems has seriously put me off them. I think it's time to look for an alternative, and I've only been with them since November!